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HPS IT Services

HPS IT provides technical support for faculty and staff in the College of Health and Public Service (HPS).

Supported computers must meet the following criteria:

  • Dell Desktop and Notebook Computers Under 6 Years Old
  • Apple desktop and Notebook Computers Under 6 Years Old
  • UNT Property Number or Dell Service Tag Number
  • Purchased with UNT Funds.

Hours

Monday - Friday: 8:00 a.m. - 5:00 p.m.

Closed during UNT holidays and inclement weather.

Please note, the HPS IT staff no longer work on faculty, staff and student personal computers.  This applies to work in our tech office and paid work on personal time. HPS IT tech staff will continue to assist faculty and staff with configuration of email and other Office 365 applications on personal devices.

REQUEST FORMS

Access essential request forms for HPS faculty and staff, including classroom reservations, IT support, website updates, and new faculty/staff onboarding. These forms streamline your requests and ensure you receive the necessary support quickly and efficiently.

HPS Technology Classroom Reservation Request

 

Tech Support Requests

IT Support for UNT Faculty and Staff

Access technical support for your UNT desktop or mobile devices, submit tech and website support requests, and find essential contact information for classroom assistance, online courses, and Wi-Fi setup. HPS IT Services is dedicated to supporting the technological needs of the College of Health and Public Service faculty and staff.

Please note the guidelines for supported devices and reach out during our business hours for assistance.

For assistance with your UNT desktop computer or mobile device, please refer to our IT Request Guidelines for helpful tips.

To submit a service request, click here for the Tech Support Request form.

If you encounter any issues with the system, feel free to contact our tech support team via email at hpsit@unt.edu or by phone at 940-565-4454.

Additional Tech Support:

UNT Classroom Assistance
Phone: 940-565-2691
Online Course Assistance
Center for Learning Experimentation, Application and Research (CLEAR)

Phone: 940-369-7394
Wi-Fi Setup
UNT System Wi-Fi: A Guide to Seamless Connectivity
 

New Faculty/Staff Requests

 

FACULTY AND STAFF RESOURCES

Find important resources and guides for faculty and staff, including remote access instructions, OneDrive setup, computer purchasing guidelines, email management, and the UNT Computer Use Policy. Stay informed and make the most of the tools and services available to you.

ICP / Teams Integration

Contact us at HPSIT@unt.edu with questions regarding the Integrated Communications Teams Platform and to get help with other topics such as a call queue, a call attendant feature, or with questions about Delegates.

Am I required or expected to install Teams on a personal device?

Microsoft Teams is installed on university devices as part of the ICP implementation. You can install the Microsoft Teams application on your personal devices at your discretion. Installation is not required or expected.

Where can I find training opportunities?

Please join the UNT World Teams group for community, tips, and online workshops. Visit our Training Schedule and Resources page for more information on scheduled and self-paced training.

What additional hardware will I need?
Microsoft Teams works with many different devices. If you participate in any current web conferencing, you probably already have everything you need. Basic headphones or earbuds with a built-in microphone are a good starting option. Your local IT support can provide hardware recommendations.
How can I disinfect my phone or headset?
Polycom provides guidance on cleaning your device to meet Center for Disease Control recommendations without damaging the equipment. Please refer to this comprehensive guide to locate specific instructions for your device.

Remote Access

VPN Setup for Mac & PC

To access UNT network resources that are restricted to on-campus connections, you'll need to install and use the Cisco VPN AnyConnect client. This process involves visiting a designated website, downloading the installer, and setting up the VPN on your Mac or PC. Once installed, the AnyConnect client will allow you to securely connect to UNT’s VPN from any location.

Step-by-Step Instructions
Mac VPN Setup
Setting Up Cisco AnyConnect VPN for Mac: Access UNT Network Resources Remotely
Step-by-Step Instructions
Windows VPN Setup
Setting Up Cisco AnyConnect VPN for Windows: Access UNT Network Resources Remotely

If you have any questions or run into issues, don't hesitate to reach out to HPS IT Services for assistance.

Remote Desktop Access:

Access Your Office Computer Remotely with RDP: A Step-by-Step Guide

Before using Remote Desktop to connect to your campus computer, ensure you are connected to the UNT VPN. These guides will walk you through the process of accessing your office machine from a Windows and Mac computer.

If you encounter any issues, HPS IT Services is here to assist.

Step-by-Step Instructions
Remote Desktop for Mac
Mac: Remote Desktop Access to Campus Computers
Step-by-Step Instructions
Remote Desktop for Windows
Windows: Remote Desktop Access to Campus Computers

 

Map Network Drive:

To access shared department resources on the UNT network, you’ll need to map a network drive. Follow these instructions to set up the network drive and gain quick access to your department’s shared files. If you encounter any issues, please contact HPS IT Services for support.

Step-by-Step Instructions
Mac - How to Connect to a Shared Drive
Connecting to a Shared Drive on Mac: Quick Guide
Step-by-Step Instructions
Windows - How to Connect to a Shared Drive
Mapping Network Drives on Windows: Quick Steps

How to Sign PDF Documents Using Adobe

Learn how to electronically sign PDF documents using Adobe Acrobat Reader. This guide covers both simple electronic signatures and more secure digital signatures, helping you add and save your signature for future use.

 

OneDrive & Office 365

If you're running Office or Windows, OneDrive may already be built-in, but if you need to install it, this guide will help you download and set up OneDrive on your computer. It also explains the differences between OneDrive cloud and local storage, and provides tips for syncing your files. For additional help, you can access online training resources or contact IT support.

OneDrive is online storage accessible from anywhere. Easily store, sync, and share files across devices. You can:

  • Drag and drop files into your OneDrive folder on your computer
  • Upload via the OneDrive app on your phone
  • or Use the OneDrive website

Collaborate seamlessly on documents with colleagues using Office Online, ensuring everyone can edit the same file without emailing copies. Download OneDrive apps to access your files from any device.

Getting Started with OneDrive & Office 365

 

Steps to Accessing OneDrive for Mac Users

Mac users can use OneDrive though webmail.unt.edu.

  1. Open Microsoft Document Connection. It is an application that comes with Office 2011.
  2. Click on Add location -> and then Connect to a Sharepoint Site. (Your URL will be "https://myunt-mysharepoint.com/personal/firstname_lastname_unt_edu/Documents".)
  3. Note the hyphen, dots, and underscores in the URL. If it is typed correctly, an Office 365 login screen will appear.
  4. Enter your email address firstname.lastname@unt.edu and you will be redirected to the webmail login screen.
  5. Enter your password and sign in.

This will create a SharePoint location to your OneDrive.

 

Purchasing a Computer

For questions and quotes for new equipment, contact HPS IT at

Other IT Resources

Clutter is enabled for all UNT faculty and staff in Office 365. It may be disabled using the Webmail tools. Follow these steps:

  1. Login into https://webmail.unt.edu 
  2. Click the gear icon (Settings) in the top right corner. 
  3. Select Options, then select Clutter 
  4. Select Don’t separate items identified as clutter 
  5. Click Save

UNT Computer Use Policy

Before using computer resources at UNT, it's essential to familiarize yourself with the policies governing their use. These guidelines outline the authorized use, privacy considerations, freedom of expression, and intellectual property rights related to computer accounts. Compliance with these policies ensures responsible and secure use of UNT's computer systems. Please review the UNT Computer Use policy and the UNT System IT Security Guidelines for more detailed information.