Access essential request forms for HPS faculty and staff, including classroom reservations, IT support, website updates, and new faculty/staff onboarding. These forms streamline your requests and ensure you receive the necessary support quickly and efficiently.
HPS Technology Classroom Reservation Request
Tech Support Requests
IT Support for UNT Faculty and Staff
Access technical support for your UNT desktop or mobile devices, submit tech and website
support requests, and find essential contact information for classroom assistance,
online courses, and Wi-Fi setup. HPS IT Services is dedicated to supporting the technological
needs of the College of Health and Public Service faculty and staff.
Please note the guidelines for supported devices and reach out during our business hours for assistance.
For assistance with your UNT desktop computer or mobile device, please refer to our IT Request Guidelines for helpful tips.
To submit a service request, click here for the Tech Support Request form.
If you encounter any issues with the system, feel free to contact our tech support team via email at hpsit@unt.edu or by phone at 940-565-4454.
If you have an issue or new content for your website, please contact Courtney Taylor at courtney.taylor@unt.edu.
Additional Tech Support:
Phone: 940-369-7394
New Faculty/Staff Requests
FACULTY AND STAFF RESOURCES
Find important resources and guides for faculty and staff, including remote access instructions, OneDrive setup, computer purchasing guidelines, email management, and the UNT Computer Use Policy. Stay informed and make the most of the tools and services available to you.
ICP / Teams Integration
Contact us at HPSIT@unt.edu with questions regarding the Integrated Communications Teams Platform and to get help with other topics such as a call queue, a call attendant feature, or with questions about Delegates.
Microsoft Teams is installed on university devices as part of the ICP implementation. You can install the Microsoft Teams application on your personal devices at your discretion. Installation is not required or expected.
Please join the UNT World Teams group for community, tips, and online workshops. Visit our Training Schedule and Resources page for more information on scheduled and self-paced training.
Remote Access
VPN Setup for Mac & PC
To access UNT network resources that are restricted to on-campus connections, you'll need to install and use the Cisco VPN AnyConnect client. This process involves visiting a designated website, downloading the installer, and setting up the VPN on your Mac or PC. Once installed, the AnyConnect client will allow you to securely connect to UNT’s VPN from any location.
If you have any questions or run into issues, don't hesitate to reach out to HPS IT Services for assistance.
Remote Desktop Access:
Access Your Office Computer Remotely with RDP: A Step-by-Step Guide
Before using Remote Desktop to connect to your campus computer, ensure you are connected to the UNT VPN. These guides will walk you through the process of accessing your office machine from a Windows and Mac computer.
If you encounter any issues, HPS IT Services is here to assist.
Map Network Drive:
To access shared department resources on the UNT network, you’ll need to map a network drive. Follow these instructions to set up the network drive and gain quick access to your department’s shared files. If you encounter any issues, please contact HPS IT Services for support.
OneDrive & Office 365
If you're running Office or Windows, OneDrive may already be built-in, but if you need to install it, this guide will help you download and set up OneDrive on your computer. It also explains the differences between OneDrive cloud and local storage, and provides tips for syncing your files. For additional help, you can access online training resources or contact IT support.
OneDrive is online storage accessible from anywhere, offering UNT students and staff up to 1 TB of free space. Easily store, sync, and share files across devices. You can:
- Drag and drop files into your OneDrive folder on your computer
- Upload via the OneDrive app on your phone
- or Use the OneDrive website
Collaborate seamlessly on documents with colleagues using Office Online, ensuring everyone can edit the same file without emailing copies. Download OneDrive apps to access your files from any device.
Steps to Accessing OneDrive for Mac Users
Mac users can use OneDrive though webmail.unt.edu.
- Open Microsoft Document Connection. It is an application that comes with Office 2011.
- Click on Add location -> and then Connect to a Sharepoint Site. (Your URL will be "https://myunt-mysharepoint.com/personal/firstname_lastname_unt_edu/Documents".)
- Note the hyphen, dots, and underscores in the URL. If it is typed correctly, an Office 365 login screen will appear.
- Enter your email address firstname.lastname@unt.edu and you will be redirected to the webmail login screen.
- Enter your password and sign in.
This will create a SharePoint location to your OneDrive.
Purchasing a Computer
For questions and quotes for new equipment, contact HPS IT Manager Vasilis Angelogiannos at vasilis@unt.edu.
Other IT Resources
Clutter is enabled for all UNT faculty and staff in Office 365. It may be disabled using the Webmail tools. Follow these steps:
- Login into https://webmail.unt.edu
- Click the gear icon (Settings) in the top right corner.
- Select Options, then select Clutter
- Select Don’t separate items identified as clutter
- Click Save
To install software from Software Center:
- Search for "Software Center" or navigate via Windows Start > Microsoft Endpoint Manager > Software Center.
- Select the software you want, click "Install Selected," and monitor the installation progress under the "Installation Status" tab.
- Once complete, the software will appear in "Installed Software."
UNT Computer Use Policy
Before using computer resources at UNT, it's essential to familiarize yourself with the policies governing their use. These guidelines outline the authorized use, privacy considerations, freedom of expression, and intellectual property rights related to computer accounts. Compliance with these policies ensures responsible and secure use of UNT's computer systems. Please review the UNT Computer Use policy and the UNT System IT Security Guidelines for more detailed information.